Shipping & Returns
Our collection is available to explore. Online ordering is not yet open.
From Chiang Mai to your home.
When ordering opens, US shipping will cost $4.90 per order, regardless of the number of figures. Orders are prepared in Chiang Mai, Thailand. Please allow approximately 7–10 days after payment for sourcing, packing and handover to the carrier. This is preparation time, not delivery time. Transit estimates and duties handling are still being confirmed.
Carefully packed.
Product measurements describe the wooden figure, not the shipping box. Seasonal gift wrapping is not currently available.
Help with your order.
The following policy will apply when ordering opens. Contact us through our Contact page with your order number and a description of the issue. We reply within 24 hours.
Damaged, incorrect or materially different items.
Please contact us within 30 days of receiving your order. We may ask for photos of the item and packaging to understand the problem; an unboxing video is not required. Once the issue is verified, you can choose a refund or a free replacement. You do not need to send the affected item back.
If the entire order is affected, a full refund includes the original shipping charge. If only part of an order is affected, we will resolve the affected items with you. For a pair with one damaged figure, we can replace that figure or agree an appropriate refund with you.
Natural differences in wood grain, tone and small carved details are described on our product pages. Broken parts and significant cracks are assessed as possible damage, not dismissed as natural variation.
Lost or delayed parcels.
If the carrier confirms that your parcel is lost, you may choose a full refund, including original shipping, or a free replacement. For a delayed parcel, contact us so we can investigate the tracking and delivery status. A delay does not by itself establish that a parcel is lost.
Cancellations before dispatch.
If you cancel before your order has been handed to the carrier, we will refund the full amount paid, including shipping.
Changed your mind?
If your item arrived as described but you no longer want it, contact us within 30 days of delivery. We review these requests individually. A discretionary refund of the item price without a return may be offered; it is not an unconditional money-back guarantee. Original shipping is not refunded for an approved change-of-mind request. Please do not send anything back without contacting us first.
Refunds.
Approved refunds are issued to the original payment method. The time for the refund to appear depends on your payment provider. We do not require you to remove a review or withdraw a complaint as a condition of assistance.
This store policy does not limit rights you may have under applicable law or your payment provider’s dispute procedures.